Returns & reprints

Nothing prints until you approve the proof. Don't like it? Full refund. If it arrives faulty, damaged, or not what you approved, we reprint or refund — your choice.

Every custom and personalised order gets a proof by email. Until you reply yes, nothing is printed and you can change anything or cancel for a full refund. Reply to the proof email and we’ll sort it the same working day where we can.

Because personalised stickers are made to your specification, the 14-day cancellation right in the Consumer Contracts Regulations 2013 does not apply to them once printed. That is why we proof first. Your statutory rights for faulty goods are not affected.

Email us within 14 days of delivery with a photo and your order reference. If it’s faulty, damaged in the post, or differs from the proof you approved, we reprint at no charge or refund in full — you choose. You don’t need to send anything back unless we ask.

If it hasn't arrived 7 working days after the posted email, tell me and I'll reprint or refund — your choice.

Packs of our own designs aren’t personalised, so you can return them unopened within 14 days of delivery for a refund of the goods. Tell us first, then post them back; you pay the return postage unless the pack was faulty.

Refunds go back to the card you paid with, through Stripe, within 5 working days of us agreeing it. Your contract is with Boyne Business Intelligence Ltd (trading as Vaguely Professional).